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Privacy Policy

SubTea Privacy Policy

This policy explains how SubTea collects, uses, stores, and shares information when schools and substitute teachers use the platform. It applies to the web app, mobile app, and related operational services.

1. Information we collect

We collect the information needed to run staffing, account, compliance, and support workflows.

  • Account details such as name, email address, role, and school affiliation when provided.
  • Profile and staffing data such as availability, preferences, school relationships, assignments, schedules, and workflow history.
  • Documents and media such as profile photos, compliance uploads, and personal-vault files that users choose to upload.
  • Location data when permission is granted in the mobile app so substitutes can manage nearby school preferences and travel settings.
  • Notification data such as device tokens, email preferences, and related delivery metadata needed to send workflow notifications.
  • Support and diagnostic information that helps us investigate issues, secure the service, and respond to requests.

2. How we use information

We use personal information to operate SubTea and support the staffing workflows users expect.

  • Create and manage accounts and authenticate users.
  • Match schools and substitutes for assignments and scheduling workflows.
  • Store, review, and share compliance or personal-vault materials according to the product’s consent and access rules.
  • Send product notifications by web, email, and push notification.
  • Maintain platform security, prevent abuse, troubleshoot issues, and improve reliability.
  • Comply with legal, operational, and audit requirements.

3. How information is shared

SubTea is built to share only the information needed for staffing and compliance workflows. We do not sell personal information.

  • Schools and substitutes can see data that is required for accepted staffing relationships, assignment requests, scheduling, compliance review, and explicit sharing actions.
  • We use service providers to operate the platform, including hosted infrastructure, email delivery, and notification services.
  • We may disclose information where required by law, platform security needs, or to protect users, schools, and the service.

4. Storage and security

SubTea uses hosted infrastructure and access controls to protect account data, documents, and app activity. No method of transmission or storage is perfectly secure, but we work to use appropriate technical and operational safeguards for the data we handle.

5. Your choices

  • Users can update profile information and many staffing preferences directly in the app.
  • Mobile users can control notification and location permissions through their device settings.
  • Users can contact us to request account help, corrections, or deletion-related assistance where applicable.

6. Data retention

We keep information for as long as it is needed to provide the service, maintain records of staffing and compliance activity, resolve disputes, meet legal obligations, and protect platform security.

7. Contact us

For privacy questions or requests, contact ahmed@subtea.co.